Gasbye DryPrime 50 Dehumidifier for Up to 4500 Sq. Ft.

I can't really do a true evaluation because I've only had the dehumidifier for less than a month, but I can honestly say my basement smells so much better. That damp moldly smell is gone. It was so easy to set up, and included a small hose for water drainage and a garden hose adapter for a lengthy hose. I love that it is very quiet and that it gives several options for how you would like your dehumidifier to run (continously, cycle on and off or using the timer).The only drawback was the warranty website, which did not work for me.

I just received the Gasbye DryPrime-50-B Dehumidifier - I am really impressed! And . . NO, the manufacturer did not give me a financial or any other kind of incentive to write this review. After spending over an hour comparing the different models available on Amazon, I noticed that this had the most drying capacity of ALL the large units I looked at (115 pints/day at 86°F). Additionally, they add an anti-corrosion coating to the inside of their copper tubing to extend its working life. This unit is more quiet than the one it is replacing that died. Also, there are little things that they didn't need to add that tells me thoughtful designing went into this: a cord reel with a socket for the plug so it isn't dangling, retractable handle, instructional sticker on the user interface, great packing materials, an adaptor so the drain tube can be secured into a garden hose for additional length beyond the 5 foot tubing included. The other thing that I am aware of is quality - everyone advertises this BUT there is no way to tell if it is more than just a good sales pitch. The unit feels solid and has the some of the very best ratings on amazon (5 stars at 81% and 4 stars at 10%). They double Amazon's 30 day return policy, financially guarantee prompt service when you contact them and extend the 1 year warranty a full extra year! The only way a company can do those things is if it is absolutely sure it won't have to repair anything - in other words, quality is the only reason that can be offered. Hopefully this review cuts down on other people's time in choosing a quality dehumidifier.

Stopped working after 3 months however this is how the story changes…within days of reporting this issue I was contacted directly by Gasbye costumer service expressing deep regret for the issue. They provided me with a resolution that was fare and prompt! In this day of age how many companies stand behind their product without jumping through a bunch of red tape… not many! I will continue to by Gasbye products because they truly want you to be satisfied. All companies should pay attention to this type of customer service because without happy customers the future is bleak for them.

I don't normally order a dehumidifier online for they can get rather abused by the shipping carriers and so what would normally be a good dehumidifier winds up breaking down well before its time. Well. . .it seems in my neck of the woods everyone was needing a dehumidifier at the time so nothing much was available locally. Hesitantly, I did some looking on Amazon to see if I could find one that was within my criteria of what I needed. After spending a good amount of time, I settled on this make and model.Once received, I pulled it out of the box and followed the recommendation of letting it sit upright for at least 24 hours. . .I let it sit for 28. The first thing that came to my mind when I had the unit fully out of the box was, "This really is a nice looking dehumidifier. . .and it doesn't seem cheap either." I've had many dehumidifiers in the past that had plastic so cheap that I bet if I had sneezed on it something would have cracked — not this one.After waiting the designated time frame, I started it up. Does it make noise? Yes, it does, like all dehumidifiers do; no such things as a "quiet" one. It is, however, not has noisy as others similar in size and capability. It rolls effortlessly, the controls are very simple to use and it comes with a manual, which is pretty straight forward. As for the water reservoir, it takes a little effort to pull out from the unit, especially when full, but it is pretty much on par with all the other dehumidifiers I've had in the past. For two days, it ran perfectly, filling up the reservoir in several hours. I was really impressed.Unfortunately, on the third day, frost started to build up heavily and would not defrost from the grills in the back, thus diminishing its dehumidifying capabilities. This wasn't good. I did some diagnostics on my own, but nothing seemed to make a difference, so I contacted the company and explained the issue and uploaded a photo of the frost buildup.The rep, Amy, got back to me later that day and said during shipping the unit might have lost some coolant and thus why it is frosting up so quickly. She wanted my SN off the back of the unit and my name and address for verification. After submitting the requested info, she got back to me and told me she is contacting the warehouse so they could send me a new one and I should receive it in five days; I got it in four. Wow. . .that is good service. No hassle, no nonsense. . .just a smooth experience.As I stated earlier in my review, many times dehumidifiers fail before their time not because of being a cheap product, but because of the rough housing by these shipping carriers (I remember when FedEx delivered my $2500 computer: the driver was flip-flopping it around the truck like it was a rubber tire. . .grrrrr. . .). This is no fault of the companies that make good products. Regardless of how well-made something is or how well it is packaged, prolonged rough handling will negatively affect pretty much any kind of electrical unit or equipment. It's basic physics.With that said, although I do not know how long this new dehumidifier will work, not knowing how durable the internal components are or how roughly jostled it was during shipping this second time around, for the company to say that they "stand by their products" and them giving me the excellent service that they did tells me they believe they have built a solid and dependable dehumidifier. From my experience, I have to concur.Thank you, Gasbye, for your respectful service.

Overall I like this unit. It’s quiet, does a good job and has some nice features. One terrible design flaw however, is that if you want to use the garden hose attachment point, you need to have the fingers of a Lilliputian to screw it on! There is so little room, I could only turn it a fraction of a turn at a time, as you can’t get your fingers in there to just screw it on. So for that poor design feature I deducted one star as that was poorly thought out. Otherwise, it seems to be a good and effective unit.